Offshore Software Contract Management
When a health insurance company needed to develop customer interaction
software, it engaged iServiceX
iServiceX identified a cost effective offshore development company
and managed the end-to-end development and deployment of the software
in a timely manner.
The resulting enrollment and customer service management integration
produced a solution that was 50% of the cost of any off-the-shelf
application solution and required 33% less time to develop. The
management of on-shore/off-shore development work is now a core
competency within this organization and will prove to be a competitive
advantage to implement additional technology enabled solutions
as their business and policyholders require.