Management & Behavior Change
When one of the major healthcare insurance companies in the Midwest
needed help with developing and implementing their strategic goals
across their organization, their CEO selected iServiceX.
iServiceX developed and introduced a Balance Scorecard approach
coupled with change leadership as the mechanism to communicate
and to drive the company’s strategic goals across the organization.
Connective performance indicators have been implemented and cascaded
to employees of this health insurance company and they are now
fully aware of the company’s strategic goals and able to
attribute their daily work to achievements of those goals. Contributions
to reserves have improved by 40% year-to-year.