Trust, Mastery, Innovation, Discipline, Results
at iServiceX take pride in living our values through the quality
of the service team and our support infrastructure dedicated to
exceeding the expectations of our customers, clients and technical
technology support service teams are committed to providing responsive,
reliable, and effective support to all our customers. Our service
and support delivery is based on the philosophy of "under
promise and over deliver". iServiceX experts provide the
following technology service and support solutions.
Implementation & Planning Services
Content Development Services
is focused on providing world-class application, technical and
user support. As a part of the iServiceX customer support program
we have created multiple interactive ways of easily accessing,
reporting, retrieving and completing problem resolutions. 24/7
is the standard bearer for our commitment.
dedicated customer support centers prioritize each submitted request
to resolve any service and support issues. This priority assignment
determines the sequence of steps taken to resolve the issue. Priorities
help us focus on our values, and on keeping our customers operational.
Our support teams are comprised of experienced customer-care experts
with deep knowledge of our application, system and database administration,
network engineering, and product and business process management.
addition to traditional licensing arrangement, iServiceX provides
its customers the opportunity to utilize our solution as a hosted
the hosted model, iServiceX will provide our technology, the required
services, hardware, infrastructure and highest level of security
at iServiceX’s site. Customers will have access to and will
be able to transact business on our secure and hosted system.
In addition, our hosted services provides the following benefits:
lump sum payment to license the technology
Zero risk of ownership – iServiceX carries the operability
and technical risk
fixed cost of ownership – we charge monthly "usage"
Provides quick win and fast return on investment
Assures self-funding – part of savings normally will cover
the monthly charge
Facilitates change management and frictionless adoption by customer’s
& Planning Services
service provides a turnkey installation of the iServiceX software
application. An iServiceX project team would perform the tasks
of installing the application, determining hardware and database
infrastructures, configuring and customizing user interfaces,
loading profile data, enabling web interfaces, and creating views
for executives to the engagements via project management, risk
management and benefits management foundations.
addition, iServiceX professionals can assist in integrating our
solutions to data repositories such as relational databases, document
management systems, file directories and profile analyses.
service support team can customize and deliver targeted training
for your organization, including your executive team, business
unit heads, procurement organization, your IT organization, applications
administrators, vendors/suppliers, project leaders/project coordinators,
or other users. Implementation, deployment and maintenance can
all be accomplished easily. We also offer a value support package
to customers who require additional support to guarantee more
stringent service levels.
the combination of workshop training and complete on-line help
systems we are just a click away from preparing and ensuring your
organization's success in using our software to procure, deliver,
and manage complex goods and services.
addition to licensing the iServiceX’s solution for implementation
on an organization or agent's web based platform, clients have
the option to outsource the procurement of complex goods and services
to iServiceX directly. In this arrangement, iServiceX becomes
an extension of the client’s organization. This provides
the ability to "lease" iServiceX expertise with a highly
secure turn-key environment. Organizations or agents that are
looking for a full service software/services solution will find
this service to be highly beneficial.
Content Development Services
has the ability and knowledge base to continually provide content
value to facilitate customer's sourcing and procurement requirements
for direct and indirect goods and services. Through the expertise
in codifying business issues, business cases, spend insight, commodity/service
specifications, supply market intelligence, vendor/supplier profiles,
eRFPs, Auctions, contract management, performance reporting, project
and knowledge management, we can offer content and decision value
to Buyers as well as vendors/suppliers.